How to perform a hard reset when my Apple iPhone 5S is unresponsive
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- If the Apple iPhone 5S becomes unresponsive or doesnʼt perform as expected, you can perform a hard reset to return it to the factory default state. If you donʼt have iTunes on your computer, youʼll need to download and install it.
Warning: a hard reset will delete your data, apps and settings.
- 1. Ensure the iPhone is off.
- 2. On the computer, start iTunes.
- 3. Insert the USB cable, then hold the Home key while the phone automatically connects to iTunes.
- 4. On the computer, when prompted that there is a problem with the iPhone that requires it to be updated or restored, click Restore.
- 5. Click Restore and Update.
- 6. iTunes will begin to restore your iPhone.
- 7. The Apple iPhone 5S has been restored (reset) successfully.
- After resetting the Apple iPhone 5S, you may need to reactivate the SIM card using iTunes.