Click each step to see the action. You can also click the picture or use the arrow keys.

  • Issue:
    Continual blue pulsing light on the console and no picture or sound. This can indicate there maybe a compatibility issue with your TV resolution.
  • 1. Make sure the console is turned off to standby.
  • 2. Press and hold the Power button for 7 seconds until the power light turns white.
  • 3. When prompted on screen, connect the controller via USB and press the PS button.
  • 4. Scroll to Change Resolution and press the X button.
  • 5. Scroll to OK and press the X button to restart the PS4 Pro.
  • 6. Your console will restart. Press the PS button on your controller.
  • 7. Select a resolution suitable for your TV and press the X button.
    Do not select 1080p if your TV is not HD Ready.