Xbox One

Controller Not Syncing

1. Issue:
The controller light still flashes after syncing when using the Sync buttons on the controller and console, and also unable to sync via Kinect.

Resolution:
Remove the batteries from the controller and connect via USB. Once the controller is working via USB, re-insert the batteries and remove the USB connection.

2. Issue:
Solid light on the controller illuminated but buttons are not working.

Resolution:
Power down the console and switch it off at the mains, then reboot.