Xbox One

No Sound or Some Sound Missing in Games

Issue:
Sound issues in games, either no sound or parts of the sound are missing, for example, commentary, crowd noise or gun fire when the enemy is behind you.

1. Resolution:
On the dash board scroll Left to access the Settings menu, go to All settings, Picture and Sound, default sound settings will be 7.1 Dolby but if customer is using TV speakers or 5.1 it will need to be changed to get full game sound.