Games Freezing or Crashing
Issue:
After being installed, some games may freeze and crash at times.
1. Ensure the PlayStation is turned off fully.
For more information see the Turning the console off completely topic.
2. Press and hold the Power button on the front of the console until you have heard 2 beeps. After the second beep, release the Power button.
3.
Plug the cable into the controller, then plug the other end into the USB slot on the front of the PS5.
4.
Press the PS button on the controller.
5.
Scroll to Clear Cache and Rebuild Database and press the X button.
6.
Scroll to Clear System Software Cache and press the X button.
7.
Scroll to OK and press the X button.
8.
The console will clear the system software cache, then restart.
9.
Once the console has rebooted, press the PS button.
10.
Scroll to Power and press the X button.
11.
Scroll to Turn Off PS5 and press the X button.
12.
The console will shut down.
13.
Press and hold the Power button on the front of the console until you have heard 2 beeps. After the second beep, release the Power button.
14.
Press the PS button on the controller.
15.
Scroll to Clear Cache and Rebuild Database and press the X button.
16.
Scroll to Rebuild Database and press the X button.
17.
Scroll to OK and press the X button.
18.
The console will restart and rebuild the database.