PS5

1.

Ensure the PlayStation is turned off fully.

For more information see the Turning the console off completely topic.

2.

Press and hold the Power button on the front of the console until you have heard 2 beeps. After the second beep, release the Power button.

3.

Connect the controller via the USB cable.

4.

Press the PS button on the controller.

5.

Scroll to Reset PS5 and press the X button.

IMPORTANT: All user data will be deleted and the PS5 console will be restored to its original state.

6. Scroll to Yes and press the X button.

7. Your console will begin the Reset process. Once complete your console will restart.

8.

Alternatively, select Reset PS5 (Reinstall System Software). If you select this option you will need the System Software stored on a USB device ready to install.

IMPORTANT: All data and settings will be lost by performing this step including the system software. For more information and the system software download see https://www.playstation.com/en-us/support/hardware/ps5/system-software/