PS3

Console Freezing in General Operation

Issue:
The console freezes becomes unresponsive when in general operation. For example while browsing through menu or installing software.

1. This fault is often caused by a Blu-ray disc or game being in the disk drive whilst downloading or installing content from the PlayStation store. Remove the disc by pressing the Eject Disc button on the console.

2. Restart your console by pressing the Power button.

3. You can also check your PlayStation has the most up to date software.

Note: For information please see the Installing System Updates.

4. If the fault persists and there is no system software update, restore your console to default settings.

Note: For more information see the How to Restore Default Settings topic.