Click each step to see the action. You can also click the picture or use the arrow keys.

  • 1. Ensure the Playstation is turned off fully.
    For more information see the Turning the console off completely topic.
  • 2.

    Press and hold the Power button on the front of the console until you have heard 2 beeps. After the second beep, release the Power button.

  • 3.

    Your PlayStation will now boot up in Safe Mode. Connect the controller via the USB cable.

  • 4.

    Press the PS button on the controller.

  • 5.

    From the Safe Mode menu you have the facility to:



    Restart PS5: Ends Safe Mode and restarts the PlayStation 5 normally.

  • 6. Change Video Output: Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting blank screen issues.
  • 7. Update System Software: Allows you to update the PS5 system software via direct download or a USB storage device.
  • 8. Restore Default Settings: Restores the PS5 console to the default factory settings. Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data.
  • 9. Clear Cache and Rebuild Database: Select Clear System Software Cache if you are experiencing system feature issues or performance drops. Select Rebuild Database to scan the drive and create a new database of all content on the system. This option is useful if you are experiencing system feature issues or a game icon remains on the home screen after it has been deleted.
  • 10. Reset PS5: Deletes all user data and restores the PS5 console to its original state.
  • 11. Reset PS5 (Reinstall System Software): Important Deletes all user data and removes PS5 software.