Click each step to see the action. You can also click the picture or use the arrow keys.

  • Issue:
    The console is overheating. This problem is sometimes unresolvable, but ensure the steps below are followed:

  • 1. Your PS5 will display a warning on the screen. Press the X button.
  • 2.

    Press the PS button.

  • 3.

    Scroll to Power and press the X button.

  • 4.

    Scroll to Turn off PS5 and press the X button.

  • 5.

    The console will shut down.

  • 6. Unplug the console and leave for 30 — 60 minutes.
  • 7.

    Ensure the console is well ventilated. Place at least 100mm away from a wall surface, place on a carpet or rug or placed in a narrow space.

  • 8.

    Plug back in to the mains and press the Power button to restart the console.

  • 9.

    If the problem persists, contact your local retailer.